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PRIVACY POLICY Effective August 1, 2003
Your privacy is important to us. This notice explains our information collection practices and the choices you can make about the way we collect and use your information. Your rights include the following:
Websites covered under this privacy statement This Privacy Statement applies to all Xantrex-owned websites and domains, and those of our wholly owned subsidiaries. Links to non-Xantrex websites About the information we collect: Personal information Information may be collected during the purchase of products, requesting information, subscribing to marketing or support materials, or applying for a job at Xantrex. The types of information you provide to us via the website, telephone, fax, mail, or e-mail may include name, address, phone number, e-mail addresses and aliases, user IDs and passwords, billing and transaction information, credit card information, contact preferences, and data about your employment interests at Xantrex. Other information may be collected for other types of transactions not listed here. Xantrex also collects information on customer opinions, evaluations, comments, and preferences to assist in the development of better products and services. Identifiable individuals include end-user customers, end-user prospects, Xantrex employees and job applicants, and individuals whose personal information used in business-related transactions.
Non-personal data we collect on our website may include the pages visited on the Xantrex website, unique URLs visited within Xantrex.com, browser type and IP addresses. Most non-personal data is collected via session cookies. Please click here to learn more about cookies and the options available to you to control them. About the way we use information: Xantrex Technology Inc. adheres to strict principles regarding the limitation of collection, use, and disclosure of personal information within the organization. Wherever possible, employees maintain personal information in computer programs that require access via password. When placing an order or catalog request When you place an order or request a catalog, we only use the information you provide to complete that order or request. We do not share this information with outside parties except to the extent necessary to complete that order or request. Xantrex employs third-party credit card processing services to approve transactions and post the funding to our accounts. In certain circumstances, customers may also pay by check or international postal money order as an alternative to providing credit card information. If you provide information about someone else when placing an order, we only use that information to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Aggregate data about shipments is generated from these sources, but personal information is eliminated for that use. When requesting customer service Emails and calls sent to customer service at Xantrex are transformed into call tickets in our internal customer support software, which store the e-mail address, alias, subject, and e-mail body. These call tickets are managed internally by Xantrex staff to track open customer issues, route calls to the right departments internally for resolution, and provide a permanent record of the issue so that the company can improve its service based on the experience of previous customer interactions. This information is not used for any other purpose and is not shared with outside parties. To request a deletion, please contact us at the numbers or e-mail addresses located in the “Contact Us” section. When registering products Product registration data submitted via our website is entered into our secure customer information databases. Information submitted is only used in the following manner:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Internet Commerce The online store at xantrex.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through browser SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-888-800-1010 to place an order via telephone.
To request access to personal information, correct errors, and opt-out of marketing mailing lists: You can access, verify, and correct all of the personally identifiable information about you that we collect and maintain. To correct factual errors in your personally identifiable information, send us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Please contact us in one of the following ways: Telephone: 1-800-670-0707 or local 1-604-422-2777 Your request will be responded to within 72 hours. If you have concerns: Should you have other questions or concerns about Xantrex privacy policies, please contact us using one of the following methods listed below: Xantrex Technology Inc. Email: al-karim.kara@xantrex.com Your Consent to This Policy:
The date of any revisions to this policy will be posted as they occur so you will always have access to what our current practices are. A “cookie” is a small data file transferred by a website to your computer’s hard drive. Xantrex sends cookies when you visit our website. Xantrex uses “Session” cookies, which do not stay on your computer after you leave our website or close your browser. The aggregate information collected permits us to analyze traffic patterns on our site. This can enable us over time to provide a better experience on our site by improving content or personalization, and making our site easier to use. Most browsers automatically accept cookies by default, but you can typically refuse cookies or accept certain cookies by adjusting the preferences in your browser. The following websites show you how to adjust your cookie preferences: Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm Disabling cookies may prevent you from viewing portions of our website. | ||
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